Complete additional troubleshooting if the APN settings are correct, but customers still experience issues.

Test the data connection and/or MMS by accessing the Web or sending a picture message.

Accessibility Resource Center Skip to main content. Hold down the power button until the device turns off and restarts. Correct answer: how can i reset my sim card pin number Skip to main content. Verify there is a circle next to the remaining APN.Touch the APN that needs to be removed.Delete any other APNs that appear in the list.Turn APN on/off: Grayed out unless there are multiple APNs.APN roaming protocol: IPv4/IPv6 or IPv4 only when roaming internationally.Samsung provides an Internet+MMS radio button to select.Default Android provides a text field to enter default,supl,mms.

APN Type: default,supl,mms OR Internet+MMS.APN: (for LTE devices) or (for non-LTE devices).If it’s on, use the toggle (6) to disable it. For those who feel they don’t need a SIM PIN code, it’s important to follow these steps as well to check whether the option is on or off on your device. Verify and update the following settings for the Data APN. Select your SIM card (if you have a dual-card device).If not, press the Menu key and touch new APN. Touch the T-Mobile APN if one is available.You may need to touch More settings, More., or More networks first. In Settings, look under Wireless & Networks or tap the Connections tab.Open the Access Point Names or APNs menu.Check out the Non-T-Mobile phone & software disclaimer for more info.Customer Care may not be able to help with unsupported device configuration, but you can always ask questions in the Community.We can't guarantee these settings will make an unsupported device fully functional on the T-Mobile network.This section will walk you through setting up internet and pictures messaging (MMS) on a non-T-Mobile phone if automatic configuration is not supported, but there are a few things to keep in mind before you get started: If prompted, enter your PIN or Password.Tap Settings > System > Reset options > Reset Wi-Fi, mobile, & Bluetooth > Reset settings > Reset settings.From the Home screen, swipe up to view your apps.

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